You cannot underestimate the value of Construction Management Software with 100% participation throughout the job lifecycle. The stress-free life of following the workflow and keeping the job organized will pay dividends that will last a lifetime. You choose to run the business or have the business run you. No one should spend time running around putting out fires.
Good structure/workflow is your fire insurance. Having the ability to share information in real time with all employees involved is paramount to your success. Cloud computing is inexpensive today and easy to implement.
5) ESTIMATING/CLAIMS MANAGEMENT
The hiring and training of salespeople is a full-time job. Train the sales people on the process and make sure they follow it. Hire the hungry people with fire in their eyes that love to ring that bell and have an overall passion to closing the deal and keeping the customers happy. Each sales rep should strive to live on referrals. The free leads provided by the office should be considered gifts from above and worked and cherished as such. I am a firm believer that the sales process starts in the first moments of contact with the customer.
If everything is handled right, the close is the easiest part. You present yourself and your product in such a way, it’s the only logical decision for the homeowner to make. Set the proper expectations on the front end and don’t let the sales people over promise things that are not realistic
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OUR 5-STEP COMPONENT OF A SUCCESSFUL CONSTRUCTION BUSINESS
1) STRUCTURE /WORKFLOW
3) PRODUCTION
Your business needs someone with a deep desire to collect what is owed and pay vendors on time. This person is super sharp with numbers and has a keen eye to even the smallest detail. This person is proficient in using a cloud-based accounting software program and post payment updates and notes in the CRM as the job moves through it’s lifecycle. Typically, this is the owner or someone the owner closely monitors.
I am proud to state, I have zero bad debt in my business. Maybe it’s good luck…? I like to think it’s the way I manage my accounting and the clear expectations I set with my customers. A friendly/courtesy reminder sent before an invoice is due is okay providing you have discussed this as your operating procedure. My customers have embraced and appreciate the reminders a few days before the invoices are due.
2) ACCOUNTING
This may sound familiar.................
You cannot underestimate the value of Construction Management Software with 100%
participation throughout the job lifecycle by all employees, business owners included.
The stress-free life of following the workflow and keeping the job organized will pay dividends
that will last a lifetime.
You choose to run the business or have the business run you. No one should spend time
running around putting out fires. Good structure/workflow is your fire insurance.
Having the ability to share information in real time with all employees involved is paramount toyour success. Cloud computing is inexpensive today and easy to implement.
Set the proper expectations on the front end and don’t let the sales people over promise things
that are not realistic.
3) SALES
With the time required by the other 4 components/compartments it’s no wonder there is no time left to dedicate to this area of your business. Outsourcing offers a low-cost way to manage this area of your business. Placed in the right hands, this is a profit center returning great dividends.
I suggest a passionate person dedicated to their craft that has driven motivation and a burning desire to contribute to the overall profitability of your business. This person should be an extension of your office/contract employee, utilizing company email and have excess to each file via shared link or sign-in to construction management software. This person should provide weekly/monthly reports showing a dashboard view of all files at a glance. The report will show bottlenecks, if any, and provide a powerful tool to help you manage your business and cashflow.